Healthcare organization
Modernizing systems while daily operations continue.
Fractional CTO · Cloud · Security · Communications
The situation
Legacy infrastructure, specialized applications, self-hosted communications, and multiple providers had become closely connected. The organization needed a coordinated plan that accounted for regulated workflows and daily operations.
The work
Lead a broad modernization program: assess the environment, set the roadmap, coordinate the MSP and specialist vendors, design identity and device controls, lead cloud-file testing, and modernize voice and messaging. The scope also included specialized fax, call recording and analysis, payment workflows, and legacy-system retirement.
The approach
Sequence the changes in controlled stages, with one technology strategy across cloud, security, communications, and vendors. Testing and operational requirements guide the timing of the transitions.